Last updated: May 3, 2026
By accessing or using Mixmi ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform. Mixmi is operated in the Philippines and these terms are governed by Philippine law.
You set the price for each artwork you upload. The minimum set price is ₱100. There is no maximum. Each artwork's floor price is 50% of its set price — this is the lowest amount that artwork will contribute to any sale's art pool. You can change your set price for future sales at any time. Pending orders are unaffected by price changes; the price snapshot at the time of order is what applies.
When a buyer purchases a product with only one artwork, you earn your full set price minus Mixmi's platform fee.
Platform fee:
The platform fee is calculated on the art pool only. Production cost, shipping, and payment processing are handled separately and are not deducted from your earnings.
When a buyer composes a product using two or more artworks, Mixmi's Mix & Save pricing engine applies. The engine adjusts the total art pool so buyers pay a fair price for compositional products instead of the sum of every individual set price, while protecting every artwork by its own floor (50% of its set price).
The Mix & Save engine works as follows:
The platform fee (25% or 20% depending on origin) is then applied to the adjusted art pool. Each artist pays a share of the fee proportional to their artwork's contribution to the pool. Each artist's earnings = (their artwork's contribution to the pool) − (their share of the platform fee).
Every artwork you upload is set to Open mode by default. You can switch any artwork to Own-only mode at any time from your artwork dashboard. Mode changes apply to future orders only.
When a buyer pays for an order, Mixmi records what we owe you as a commercial payable in your earnings ledger. Your earnings move through two states: Pending, while the order is being fulfilled, and Ready to Withdraw, once the order is fulfilled (for prepaid orders) or once we have collected the cash from our fulfillment partner (for cash-on-delivery orders). See §8 Earnings & Payouts for full mechanics.
A payment gateway fee of 3% is absorbed by Mixmi and is not deducted from your earnings.
If a buyer is refunded or successfully chargebacks an order before the funds settle, the corresponding earnings are reversed in your wallet at no impact to amounts you've already withdrawn. If the funds were already withdrawn before the chargeback, Mixmi may recover the amount from future earnings. We will always notify you before any reversal.
Orders are fulfilled by our vetted third-party print fulfillment partner. Estimated production time is 3-5 business days, plus shipping. Details of our current fulfillment partner are available upon request at support@mixmi.co.
Our fulfillment partner coordinates proof-of-delivery (POD) photography with the courier at the point of handoff. Buyers are strongly encouraged to photograph or video the unopened package upon delivery before opening. Claims supported by unboxing documentation will be processed faster and with greater accuracy. Mixmi reserves the right to request POD records from the fulfillment partner or courier as part of any refund investigation.
All refund and reprint requests are subject to a mandatory investigation period of 5-7 business days from the date the claim is submitted. During this period, Mixmi will verify the claim with the fulfillment partner and courier records before approving or denying the request. No refund or reprint will be issued prior to the conclusion of the investigation. Mixmi reserves the right to deny claims where evidence of intentional damage, fraud, or abuse is found.
Refunds and reprints for confirmed fulfillment errors are absorbed by the Platform. Vendor earnings are not clawed back on fulfilled orders. If an order is cancelled before fulfillment begins, any pending wallet balance is reversed.
When a buyer pays for an artwork that includes your work, Mixmi records what we owe you as a commercial payable in your earnings ledger. Your earnings move through two states: Pending, while the order is being fulfilled, and Ready to Withdraw, once the order is fulfilled (for prepaid orders) or once we have collected the cash from our fulfillment partner (for cash-on-delivery orders). Ready-to-withdraw earnings can be cashed out at any time. There is no minimum.
Pending earnings are not held as a deliberate buffer; they simply track orders that haven't shipped yet. Holding them in Pending until fulfillment protects you from chargebacks or refunds on orders that fail before they leave the warehouse, so that no amount is ever clawed back from your Ready-to-Withdraw balance.
Withdrawals are processed through Xendit to your registered Philippine bank account, GCash, or Maya. A flat payout fee of ₱25 per transaction is deducted at the time of withdrawal to cover the disbursement cost charged by our payment partner; the fee is shown in the withdrawal confirmation before you submit. You may choose manual withdrawals (you initiate each one) or automatic payouts (Mixmi disburses your full available balance, less the fee, at the end of each month). The fee applies to both modes.
Earnings are recorded in PHP and represent amounts owed by Mixmi to you as the counterparty for the underlying artwork sale. They are not funds held in trust, electronic money, or stored value, and they do not earn interest. The earnings ledger is append-only; corrections are made by appending reversing entries, never by modifying past records.
If a buyer is refunded or successfully chargebacks an order before the funds reach your Ready-to-Withdraw balance, the corresponding earning is reversed at no impact to amounts you have already withdrawn. If the funds were already withdrawn before a chargeback, Mixmi may recover the amount from future earnings; we will always notify you before any reversal. Mixmi reserves the right to withhold a payout if fraudulent activity is suspected, pending investigation.
Mixmi takes fraud and platform abuse seriously. We reserve the right to investigate any account, order, or refund claim that displays signs of fraudulent or abusive behavior. The following framework governs how abuse is detected and acted upon:
| Trigger | Action |
|---|---|
| 3 or more refund claims within 90 days | Flagged for review |
| Confirmed fraud (fake photos, false delivery claim proven by POD) | Immediate permanent ban |
| Chargeback filed while refund is being processed | Immediate permanent ban |
| Coordinated abuse (multiple linked accounts) | All linked accounts permanently banned |
| First-time suspected abuse (unconfirmed) | Refund hold + written warning |
Permanently banned accounts will be notified via email within 3 business days of the ban being imposed. Banned users have a one-time right to appeal within 15 days of receiving the ban notice by contacting support@mixmi.co with supporting evidence. Mixmi's decision on appeal is final. Any available wallet balance held by a banned vendor account will be paid out within 30 days after the resolution of any pending disputes, unless the balance itself is subject to fraud investigation.
Mixmi reserves the right to permanently ban all accounts determined to be linked through shared devices, IP addresses, payment methods, or shipping addresses where coordinated abuse is suspected. Linked accounts are treated as a single actor for the purposes of abuse detection and enforcement.
Filing a chargeback or payment dispute with a bank, card issuer, or e-wallet provider while a refund claim is actively being processed by Mixmi is considered bad-faith conduct and will result in immediate permanent account suspension. Mixmi reserves the right to submit evidence of the active refund process to the payment provider to contest the chargeback.
Mixmi is provided "as is" and we do not guarantee that the Platform will be uninterrupted, error-free, or fit for any particular purpose. We will make reasonable efforts to maintain availability and performance, but we cannot warrant against technical failures beyond our control.
To the fullest extent permitted by Philippine law, Mixmi shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of sales, loss of data, or business interruption, arising from your use of or inability to use the Platform.
Where liability cannot be fully excluded under applicable law, our total liability to any vendor or buyer shall not exceed the greater of:
whichever is higher.
Mixmi acts as a marketplace platform connecting vendors and buyers. We are not responsible for the quality, accuracy, safety, or legality of vendor-uploaded artwork, product descriptions, or vendor representations. Vendors assume full responsibility for ensuring their content does not infringe third-party intellectual property rights.
Mixmi coordinates print fulfillment through third-party print partners. While we take reasonable steps to ensure print quality, minor variations in color, texture, or finish between digital previews and physical products are inherent to the printing process and do not constitute defects. Mixmi will replace or refund orders where the printed product materially differs from the approved artwork due to a fulfillment error on our part, consistent with Section 7 of these Terms.
Notwithstanding the above, nothing in this clause limits Mixmi's liability for fraud, gross negligence, or any liability that cannot be excluded under the Philippine Consumer Act (RA 7394) or the Electronic Commerce Act (RA 8792).
We may update these Terms of Service at any time. Material changes will be communicated via email or a notice on the Platform. Continued use of Mixmi after changes constitutes acceptance of the updated terms.
For questions about these Terms of Service, contact us at support@mixmi.co.