Last updated: August 11, 2026
Every Mixmi product is printed to order for a specific buyer, so we do not offer change-of-mind returns. What we do cover is our own side of the job: if an order arrives wrong, damaged, or not at all, we replace or refund it. Orders are fulfilled by our vetted third-party print fulfillment partner. Estimated production time is 3-5 business days, plus shipping. Details of our current fulfillment partner are available upon request at support@mixmi.co.
Our fulfillment partner coordinates proof-of-delivery (POD) photography with the courier at the point of handoff. Buyers are strongly encouraged to photograph or video the unopened package upon delivery before opening. Claims supported by unboxing documentation will be processed faster and with greater accuracy. Mixmi reserves the right to request POD records from the fulfillment partner or courier as part of any refund investigation.
Claims must be filed within 7 calendar days of delivery. This is a deadline on reporting the problem, not on resolving it: once a claim is filed in time, the investigation below runs its full course. Where a delivery date was never recorded, the window is counted from the shipping date instead and extended to allow for transit, so a missing delivery confirmation never costs the buyer their window. If the deadline has passed and you believe the circumstances warrant it, email support@mixmi.co.
Claims are filed from the order itself, so the evidence stays attached to the order record. Open your orders, open the affected order, and choose Report a problem. You will be asked to:
A claim can be filed once an order has been fulfilled, shipped, or delivered. Before fulfillment begins there is nothing to refund yet, so cancel the order instead. Only one open claim exists per order at a time, and its current status and promised response date are shown on the order page.
Buyers who checked out as a guest have no account order page, and should instead email support@mixmi.co with the order number and the same evidence. The rules in this policy apply identically either way.
An approved refund covers the purchase price of the specific item(s) confirmed as affected. Shipping fees and the Cash on Delivery surcharge are non-refundable and are not included in any refund amount. Refunds for online payments are returned to the original payment method; refunds for Cash on Delivery orders are sent to an e-wallet account (GCash or Maya) nominated by the buyer.
All refund and reprint requests are subject to a mandatory investigation period of 5-7 business days from the date the claim is submitted. During this period, Mixmi will verify the claim with the fulfillment partner and courier records before approving or denying the request. No refund or reprint will be issued prior to the conclusion of the investigation. Mixmi will notify the buyer of the outcome on or before the end of that period. Mixmi reserves the right to deny claims where evidence of intentional damage, fraud, or abuse is found.
Business days exclude Saturdays, Sundays, Philippine regular holidays, special non-working days, and any day on which work is officially suspended. A claim filed before a holiday period will therefore take longer to resolve in calendar terms than the number of business days suggests. The claim page in your Mixmi account always shows the date by which you will hear back.
Buyers agree to submit all refund or replacement requests through the claim process above before initiating any dispute, chargeback, or reversal with their bank, card issuer, or e-wallet provider. Filing a chargeback while a refund request is actively being processed by Mixmi is considered a violation of the Terms of Service and may result in permanent account suspension.
Refunds and reprints for confirmed fulfillment errors are absorbed by the Platform. Licensor earnings are not clawed back on fulfilled orders. If an order is cancelled before fulfillment begins, any pending wallet balance is reversed.
An order can be cancelled while it is still awaiting submission to production, usually within the first hour or two after checkout. Once the order is at the printer it cannot be cancelled, because every piece is custom-made. Cancelled orders are refunded in full, including shipping.
For anything this policy does not answer, contact us at support@mixmi.co or through the contact page. This policy forms part of the Terms of Service and is incorporated into them by reference.
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